PLEASE READ WHOLE CLAUSULES BEFORE PLACE ANY ORDER AND PLEASE, KEEP A COPY OF THIS INSTRUCTIONS FOR FURTHER QUERYS.
1. General clauses.
1.1 The sales conditions will be aplicated to the whole www.artandfood.eu items content.
1.2 To fomalize any order: we will send to you an e-mail for verification purposes (whenever you gave to us an e-mail address or fax number) informing about order details. We will proceed to ship your order just only when payment have been settled or you accept the sales clauses.
2. Description and price of the products.
2.1. At the time to place an order, we will make all the posible to be sure that prices items showed in our web have been actualized.
2.2 In case of any mistake in our site, we will proceed to inform you inmediatelly and we will get to you the options as to choose to modify the order with right prices or to cancel the order. If you don’t reply to our e-mail within 2 working days in which we have informed to you about the mistake, your order will be cancelled by us.
2.3 You should inform to us about delivery dates, giving to us a leeway of delivering between 5 or 6 working days.
2.4 In the order, you have to inform to us about person in charge responsible to accept the delivery.
2.5 Orders up to the amount of 1.500 Eur free delivery in Spain. For international orders please contact us on www.artandfood.eu . An International taxes are not included.
2.6. For the purposes of any matter or claim regarding the service please make it through the e-mail to:pep@artandfood.eu or by phone (+34 977 687 592 400). This information we have gave you when the order is procesed and our e-mail sent.
3. Services.
3.1 Is our desire to please you and for this fact, we request to you to make the order in a time advanced.
We would like to remain you that in Xmas dates all the courier service suffer deliveries agglomeration. Due to that, exist the subsequent lack of time in purchase order deliveries at any time.
3.2 Furthermore, apart of items prices, is your responsability to satisfy the courier transport cost. Orders over 150 kg, you should contact before placing the order to Pep Lluch at pep@artandfood.eu to require an improvement for courier delivery prices.
4. Payments
4.1 You can satisfy the payment of the order with delivery cost inclulded, using our payment system we gave you into our web site www.artandfood.eu.
4.2 The entired payment should be satisfyed before order arrangement. This is the main clause for that agreement. If you do not carry out with this agreement, art and food are within their own rights to cancell any order.
4.3 Will not be procesed any order if the payment is not made up to the favour of artandfood.eu throught visa, payPal system or with bank transference to our account no: 2100 00 19 400200639537 (La Caixa – Caixa d’Estalvis i Pensions de Barcelona – OP La Caixa – Pare Cirera 2 – 43500 Tortosa (Tarragona) – Spain - )
4.4. International orders will be delivered through U.PS. (United Parcel Services).
4.5 You will receive a shipping confirmation by e-mail before order delivery.
4.5. The delivery amount cost will be included. Deliveries with more than 90 kg please inform to pep@artandfood.eu
5. Deliveries
5.1. Customers must inform to us about right address fo delivery.
5.2 Orders placed from Monday to Friday (9:30h am to 18h pm) and with destination to Spain will be shipped between 4 or 5 working days. To Portugal, Canarian Island, Balears, Andorra and Melilla, inform at pep@artandfood.eu .
For International deliveries please contact with Pep at pep@artandfood.eu or in the mobile phone no. +34 977 587 592 400.
5.3 If due to any reason the delivery could not be delivered to the addres informed by customer, art and food will make the possible to deliver the order by any way.
5.4. If we find that at the time of delivery you are not in the address indicated, courier will post to you the needest information to permit you to pick up the merchandise or to agree with him a different delivery date.
5.4.1 You should not pay for delivering courier cost if you have duly satisfied it through our web site www.artandfood.eu when placing orders.
5.4.2 If you do not accept the delivery, we keep aside the right to process with legal arrangements needed.
5.4.3 You denies to accept the delivery because you have cancelled the order placed, please remain that you will not be able to arrange with any cancellation of purchase orders if your order have been proceesed by us.
Infront of any case you have cancelled the order when the delivery has been proceesed, you should accept the delivery although you have to return it to us.
We will do everything we can do to make the soonest delivery.
We need your signature at the same time that courier have delivered to you the order placed. If you think that delivery is damaged you should inform to the courier just when you are receiving your order. You can place a simple note informing “NOT CHECKED” if don’t, we can’t claim to courier.
6. Rights for order cancellation/returns
6.1 You have in your own right to cancel the order only and when it have not been procesed. In the case that your order have been procesed and you wish to return the product, you can only do it only and when the items are returned within 4 working days after mercandise reception.
6.2 Art and Food revert policy has been created to minimize the courier costs to give to customers a good service to make it fast and easily. Althoug we accept reverting goods, we do not give the money back to customers but we offer to change items or we get to them a credit just for placing further orders. We do not offer a reimburses; only items change.
6.3 Defective products returned after 4 working days from delivery date, will be directly sent by us to manufacturer for being replaced. It could take 1 month or more. In the case that the returned products are for the reason of a bad state found or because they have been broken, we will check the products for the bad state that you informed to the courier when deliver. If we determine that products are in good state, we will give back to the customer all products who will have to pay the courier costs. In the case that the products were broken or in bad state we will give a credit account equivalent to the payment he has made to our favour for being applied for further orders. Courier costs are not refunded.
6.4 Infront of any case of order cancellation, we will notify to the customer by e-mail. In the case of delivery returns, we will inform through an e-mail or telephone about the total of the credit available to place a next order. Courier cost are not refunded. We will only accept goods returned with its intact wrapper and proving that it has not been handled.
7. Guarantee
7.1 The products collected in this web site have all got the highest quality into its articles with a contrasted prestige of trade marks. Infront of the unpredictable matter of exhausting some of our products we will replace for another product with the same or higher quality without prices variation.
8. Customs
8.1 Customs rights stablished in customs taxes and/or in the National legislation, in which the goods are subjected to import/export taxes. Customer should satisfy taxes in his own country. Art and food will do the possible to give any kind of sales information in a required by law cases.
9. Personal Data Protection Law.
9.1 Art and food have acquired any kind of precaution to keep information under security system. Infront of any mistake or lack of information, art and food do not feel as responsible infront of any mistake.
